After studying this course, you should be able to:
Define ‘operations’ and ‘operations management’.
Identify the roles and responsibilities of operations managers.
Identify operational and administrative processes.
Describe the boundaries of an operation system.
Course objectives
Appreciate the strategic role of operations management in creating and enhancing a firm’s competitive advantages.
Understand key concepts and issues of operations management in both manufacturing and service organisations.
Identify the operational issues in the value addition processes of a firm.
Who should attend:
This course is ideal for individuals looking to enhance their careers in operations management, supply chain management, production planning, or quality control. It is also highly beneficial for professionals seeking a deeper understanding of business processes. Whether you're currently in an operations role, an aspiring manager, a team leader, or a supervisor, this course will equip you with the skills and knowledge needed to optimize performance and drive operational excellence.
